The steps are:
Assess Existing Processes: We observe daily activities and
listen to managers' , successes, frustrations and goals. During this period, we
perform a gap analysis, identifying areas for potential improvement.
Strategy Design: Working with management, we develop
strategies to address situations defined in the assessment. We introduce new
procedures based on industry best practices and engineer new processes. This
includes selecting new software.
Implementation: We install and configure all software as
needed. When all systems are tested, we train staff and management alike in all
areas of the new processes. This includes hands on training and coaching
advices software use and data analysis.
Assessment and Adjustment: After a predetermined period, we
assess all processes with goals of matching or beating benchmarks identified in
the design phase.
Ongoing Support: Once the new systems stabilize, we continue
to work with staff and management alike to take the newly-won successes to the
This methodology results in manageable business solutions.
Tracking the results of organized activities provides the leverage managers
need to adjust processes and maximize returns.